1. ACCEPTANCE:
This Refund Policy (“Policy”) is being provided by Igreenvolt Private Limited (“iGreenVOLT”) to the customers of iGreenVOLT (“Customer”) using the iGreenVOLT Mobile Application (“iGreenVOLT App”) and shall be read along with the Terms and Conditions for iGreenVOLT App (“Terms and Conditions”). By using the iGreenVOLT App you agree to the terms of this Policy. This Policy may be revised from time to time at the sole discretion of iGreenVOLT.
2. DEFINITIONS:
- “Charging Session” shall mean the duration between the start and stop of charging of an electric vehicle at the Charging Stations.
- “Charging Stations” shall mean an electric vehicle charging unit where you may charge your electric vehicle.
- “E-Wallet” shall mean a pre-paid account used to store money and transact online on the iGreenVOLT App, which shall be used to make payments.
- “Payment Facilitator” shall mean the third-party payment processor/facilitator namely Razorpay and any other facilitator decided by iGreenVOLT from time to time.
- “Promotional Credits” shall mean any referral bonus, cash-back offers or any other form of credits provided by iGreenVOLT to the Customer.
- “Services” shall mean the facilitation of charging service of electric vehicle by iGreenVOLT through the iGreenVOLT App and all other services offered by iGreenVOLT through the iGreenVOLT App.
3. REFUND POLICY:
- In case the Customer intend to receive refund of his/her/its money back from his/her/its E- wallet, the Customer shall be required to write an email to support@igreenvolt.com citing the valid reasons for seeking refund. This refund will be at the sole discretion of iGreenVOLT and if approved, it shall be processed within a reasonable period of time. The refund, if any, will be adjusted by deducting 5 % of the refund amount towards the transaction cost paid to the Payment Facilitator and Service cost of iGreenVOLT. Customer acknowledges and accepts that the refund shall be made directly from the E-wallet only and the refund shall not be in any other means or methods. IGreenVOLT shall not refund any Promotional Credits provided to the Customer during the usage of the iGreenVOLT app and the Promotional Credits shall stand cancelled/abandoned.
- During the Charging Session any technical error occurs and the payment is wrongly deducted from the Customer account, iGreenVOLT shall validate the technical error and refund to E-Wallet shall be at sole discretion of iGreenVOLT.
4. CONFLICT:
In the event of any conflict between the provisions of this Policy and Terms and Conditions or in the event of conflicting provisions in the Terms and Conditions, the provisions of this Policy shall prevail to the extent of such conflict and be binding on the parties.