Frequently Asked Questions

Our charging stations are compatible with all electric vehicles that use the standard Type 2, CCS2, IEC60309 plug.

Yes, you can  Download our iGreenVOLT : EV Charging app from Android app store or iOS app store and by creating an account allows you to start/stop the charging, track and manage your charging sessions and receive notifications.

Please check your mobile network if your wifi/mobile data is enabled.

Restart your iGreenVOLT - EV Charging app again and then Stop Charging.
If charging was initiated using RFID CARD/TAG please click on "Stop Charging" button on display if a charger have touch screen and use the same RFID card/tag to stop otherwise for non-touch screen charger simply use the RFID CARD/TAG.
If still not working, please press emergency RED Mushroom Stop button to end the charging and then release it.

Please check if,
1. Make sure that the charging is over.
2. Please wait for 1-3 mins. And inform customer to try again.
3. If still unable to unplug, please instruct him/her to press the Emergency Button and try again.
4. If still unable to unplug, try the ignition button of your EV with PARK/HAND brake ON.

5.  If still unable to unplug, pls refer to the video link for,
Nexon EV: https://youtu.be/HDHDTbB1CA8
MG EV: https://youtu.be/8JFWCwFwaz0

You will be charged ONLY for unit consumed by your EV. Difference of amount will be refunded to your App's Wallet. 

In case of planning to charge further, please initiate your charging again by again plugging your EV and follow the same steps to start charging through Mobile app -> Start Charging.

If still unable to start charging, please call Customer Support number  (+91 11 41133888) to get help.

* In case of NO Charging, your paid amount will be refunded to your App's Wallet.

You can add amount to iGreenVOLT Wallet in advance. Whenever you do a charging session with iGreenVOLT Wallet as the selected Payment Method, session charges will be deducted from your Wallet balance. 

Tariff i.e. price rate for charging will be available on the connector details at any charging station. This tariff is usually in terms of Rs/kWh. For example- if there is a service charge tariff of Rs. 20.00 per kWh at a connector. User will have to pay ( Rs. 20.00 x no. of units) consumed in the charging session. There will also be taxes on top of that (@18% as per current Govt. decided GST slab).

Yes, Estimated amount is calculated based on some assumptions such as battery is able to charge at certain speed, charger is operating at ambient temperature etc. There are various factors specific to the condition of battery of the EV and operating conditions which impact the rate of charging and lead to difference in estimated cost and actual cost. Billing will be done at actual cost. 

In order to start a charging session you should have atleast 50INR or the Estimated Amount as shown in the app in your iGreenVOLT Wallet.

Please click on add Top Up button in Wallet section. You will be asked to enter desired amount (you can enter any amount as per your wish). When you click on proceed a Razorpay payment gateway page will start loading. Once loaded you will see the amount entered by you earlier on top of that page. You can use any of the options available on that Page to make payment. 

Amount added to iGreenVOLT’s Wallet is non-refundable. Please refer “Terms & Conditions” policy available on app/website.